• On a Windows-based PC
• On an Apple Mac

NOTICE: September 17, 2018

Firefox has pushed out an auto-update that changed the way our system works in its browser. In Jonathon's experience, the new version of Firefox (v60) is less stable than the last major release (v52), so he doesn't personally recommend it anyway.

We have therefore put together instructions below that will (a) return Firefox to a version in which HUB and BEACON work just fine; (b) use a new variant of Firefox in which HUB and BEACON also work great; or (c) switch from Firefox to Internet Explorer (NOT Edge), which is already included with Windows 10, because nothing has changed there. As of September 2018, these instructions will be included with the MEDIVIEW MOBILE installation package for new partner-clients and for re-installs.

For your convenience, we've posted the instructions below, with a brief video explaining your three simplest options:

• Use Internet Explorer on your computer (not Microsoft Edge), and you'll be able to load without an issue;
• Install Firefox with the Extended Support Package (version 52, for 64-bit or 32-bit computers); or
• If necessary, downgrade Firefox from version 60 to version 52, as shown in the video linked here HOW-TO VIDEO WALK-THROUGH OF FIREFOX version 52 RESTORE
• Install a browser called PALE MOON that is actually a variant of Firefox [Firefox is open source, so it has many variants], that has long-term Silverlight support. You can get the details here HOW-TO VIDEO WALK-THROUGH OF FIREFOX version 52 RESTORE

We're working to get better at posting instructions and videos where you can easily review and share them. If you have any trouble, we're always here to help.

NOTICE: September 17, 2018

Firefox has pushed out an auto-update that changed the way our system works in its browser. Apple Safari no longer supports Silverlight at all. However, Firefox Extended Support Release version 52 for Mac does continue to support Silverlight.

We have put together instructions below that will return Firefox to a version in which HUB and BEACON work just fine. As of September 2018, these instructions will be included with the MEDIVIEW MOBILE installation package for new partner-clients and for re-installs. For your convenience, we've posted the instructions below, with a brief video explaining your three simplest options:

• Install Firefox with the Extended Support Package (version 52 for Mac).
• Please sure to DESELECT any option to auto-update Firefox, or the system will automatically download a later version of the program that no longer supports Silverlight. If you forget to deselect auto-update and find yourself unable to use Silverlight in the new version, simply uninstall Firefox and repeat the progress above via the link provided (and again, be sure to deselect the auto-update option).